We retain helpdesk data only as long as it is needed.

Retention periods

• Closed tickets and their attachments are kept for 24 months, then permanently deleted
• Login and audit logs are kept for 12 months
• Backups are rotated on a 35-day cycle

Subject access requests

A data subject access request is answered within 30 calendar days. Send requests to the data protection contact rather than raising a normal ticket.

Deletion requests

Once approved, an erasure request is completed within 7 days across live systems. Backup copies age out on the normal 35-day rotation.